Shipping & Returns
Shipping
At present, we ONLY ship within New Zealand.
Shipping is FREE within New Zealand.
Delivery time
All orders for items that are currently in stock are shipped within 48 hours Monday – Friday 8am – 5pm. All New Zealand deliveries are made through NZ Post and generally take 1-3 working days. We can ship to a physical address or PO Box. Rural Deliveries may take an extra 1 – 3 working days depending on location.
We aim to have your order to you within 7 days. If your order has not arrived within 7 days, please send us an email orders@parisian.co.nz with the recipient name, address and invoice details.
Cancellations
Once an order has been placed and “Confirmed” and the payment process has been completed, your order cannot be cancelled. If you have any concerns you can contact us or refer to our Returns Policy.
Returns
Parisian will exchange or refund any full price item purchased through our online store, with the exception of face masks which cannot be returned for hygiene and safety reasons. Returns must be received within 14 days from the original purchase date. Items received outside of this period will not be accepted.
Returned items must be in original condition and not worn, altered, or washed.
Items must have all tags and packaging attached. We will assess the item once returned to ensure it meets our criteria before a refund or exchange will be processed. Purchases made in retail stores cannot be returned. Parisian is not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Faulty Items
If you discover that your item has a fault please contact us at orders@parisian.co.nz or on 09 303 4129 within 3 days of receiving the item, with your name and invoice number. Parisian will happily repair or replace all goods that are classified as faulty after assessment and our own discretion.
If we cannot repair or replace your item, we will refund you, including shipping costs. Items that are damaged as a result of wear and tear are not considered to be faulty.
How to return your order
If you would like to return or exchange your purchase for any reason, please follow the returns procedure below:
Email us at orders@parisian.co.nz with your invoice number, what you’re returning and whether you would like to exchange your item or if you would like a refund.
If you wish to exchange an item for an alternative item please advise the code and colour if applicable of the alternative item in your email.
Please send your return back to us – securely wrapped with all the original swing tags etc. Include inside either a print out of your email or your name and the invoice number the goods were delivered with on a piece of paper with the item/s.
Send to:
Parisian
4 Poynton Terrace
Auckland 1010
We will acknowledge receipt of your return via email when we have received your parcel.
Refund Information
Your refund will be credited to the original purchaser’s credit card, unless otherwise arranged. Please note, card refunds may take up to 3 business days for your bank to complete, depending on their processing time. This can vary between card issuers.